Santavia Naturals (UK Online Purchases)
We want you to love your purchase from Santavia Naturals. If for any reason you are not completely satisfied, we're here to help.
Returns
Due to the nature of our products (cosmetic and personal care), we can only accept returns on unused, unopened/sealed items in their original condition.
You must request a return within 14 days of receiving your order.
Items must be returned within 14 days of your return request being approved.
Customers are responsible for return shipping costs unless the item is faulty or incorrect.
A refund will only be processed once the product has returned and checked over by the Santavia Naturals team to ensure the product remains in its original condition.
To request a return, please contact us at: santaviaheadspa@gmail.com with your order number and reason for return.
Please send returns to:
Santavia Headspa
17 Town Street
Yeadon, Leeds
LS19 7EQ
United Kingdom
Non-Returnable Items
We do not accept returns on:
Opened or used products
Sale or clearance items
Gift cards
This is in line with UK consumer hygiene regulations.
Damaged or Faulty Items
If your item arrives damaged or faulty, please email us within 48 hours of delivery with photos of the product and packaging. We will offer a replacement or full refund, including shipping costs, where applicable. Please note, any fault or damaged items will need to be returned to Santavia Naturals in order to receive a replacement or refund. (Shipping costs will be covered by us in this instance)
Refunds
Once we receive your returned item and inspect it, we will notify you of the status.
If approved, your refund will be processed to your original payment method within 5–7 working days.
Refund times may vary depending on your bank or payment provider.
Exchanges
We do not offer direct exchanges. If you need a different product, please place a new order after your refund is processed.
